Quality Elderly Service Scheme Objectives

The Quality Elderly Service Scheme (QESS) is the first campaign which recognizes excellent service providers in elderly related services in Hong Kong. The objectives of the QESS are as follows:

• •Offering recognition for those quality operators in the elderly service sector, and providing them with a set of quality standards for independent appraisal in order to achieve higher standards of service;


• •Assisting consumers to identify quality elderly service operators;


• •Enhancing the quality of elderly service sector so as to benefit the elderly by improving their quality of life; and


• •Promoting the care of the rights and benefits of the elderly.

Applicants must fulfill a prescribed assessment checklist in order to be qualified as Quality Elderly Service Operators. After being qualified, the elderly service operators can display the decal of QESS to notify consumers their service quality has received objective approval.